Frequently Asked Questions
Everything you need to know about your MysteryVibe experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, intimates and pierced jewelry are final sale.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit.
Are your materials sustainably sourced?
MysteryVibe is committed to ethical fashion. We partner with suppliers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.